GENERAL TERMS OF USE OF THE WEBSITE

1. The Company

The Public Company under the trade name “NST TRAVEL S.A” (henceforth referred to as NST), which has its registered offices in Santorini (Oia, 84702) has created the www.santorini-tour.net website for customers who wish to perform their transactions electronically and benefit from the offers provided by the online transaction portal.

2. Services

NST provides an internet portal which offers tourist products and services. In particular:

1. Organised sightseeing island bus tours in Santorini

2. Organised cruises around the island of Santorini

3. Wine Tours and Culinary experiences

4. Private Bus Tours

5. Arrival and Departure Shuttle or Private Transportation

6. Attraction Tickets

The purchase or booking of products or services through the website is possible subject to availability of the specific product or service.

3. Confirmation of bookings, delivery of confirmation

When a booking has been made through website, customers will receive a confirmation of the booking via electronic mail (email).

Users shall be obliged to IMMEDIATELY check the accuracy of the details of the confirmation (name, departure date, destination, etc) and to inform NST of any errors or discrepancies that there may be by comparison with the initial booking information entered by the customer. Errors and discrepancies which are reported after a period of 48 hours as of the receipt of the aforementioned confirmation of the specific booking in question will not be taken into consideration. It should be noted that any errors and discrepancies reported after the deadline will, in no case whatsoever, grant the right to withdraw from the contract.

4. Method of payment

The method of payment is described in detail for each of the services offered on the webpage. Only the payment methods stated on the webpage shall be accepted. It should be noted that most types of credit cards are accepted. The customer’s credit card details shall be used in this case to secure the booking. NST may invite a customer to electronically send credentials proving residential address or a copy of the credit card.

5. Cancellations, changes

The Special Terms and Conditions of AWT provide for the possibility of changing or cancelling an agreed product or service. In case of a need for a refund, please note that NST does all refunds 4 weeks after the cancellation date. 3% commission is kept for credit card refunds if you cancel the tour. If the tour is cancelled by NST, no commission is kept.

6. Rejection of a booking

NST reserves the right to reject orders for a booking made by a customer, if the latter has violated the terms of use of the website.

7. Provisions pertaining to passports, visas, foreign exchange and health regulations

Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc.  Customers may contact NST to request any relevant information.

8. Disclaimer

NST makes all possible efforts to ensure the smooth operation of the website without guaranteeing the proper operation and suitability of the software or the products and services offered, or that it will function without interruption, or that it will be free of viruses or any other similar elements. The same applies to other information included on this website which is provided by third parties.

This website contains links to third party websites. The information provided herein is subject to ongoing changes. NST or its associates shall reserve the right to modify the website at any given time.

NST shall not be liable and shall not indemnify any person against strikes, force majeure or any other reason that is not under its direct control. Furthermore, it shall not be held liable to pay compensation for any additional expense, omission, delay, change of route, or action or omission by any governmental authority.

9. User (customer) responsibility

The use of this website must be made exclusively for lawful purposes and in a lawful manner so that its use by third parties is not restricted or prevented. Customers shall be obliged to use the website in accordance with the law, the principles and the current terms herein and they shall not perform actions or omissions that may harm or cause the website’s malfunction, nor affect or endanger the provision of NST's services.

By using this website, customers guarantee that they are at least 18 years of age and that they comply with the lawful conditions for use of this website. Customers shall be obliged to supervise and undertake the responsibility for use of this website by under age persons in their name or on their (the customer’s) behalf. In addition, they shall guarantee the accuracy and completeness of all information and details pertaining to the person or to members of their families, which are disclosed within the scope of this website’s use.

Any booking made for profit-seeking, deceptive purposes, or with intent to defraud or made with the aim of increasing demand is prohibited. The booking of products or services through this website is permitted only for lawful bookings and purchases made in the name of the customer or with respect to other persons, in the name of and on whose behalf the customer is entitled to act. Customers agree that any abuse of the services of City Contact’s website may lead the specific customer being banned from access to the services of the website.

10. Copyright, trademarks

Copyright and any other protected rights pertaining to this website are held by NST. The content of this website is exclusively owned by NST, including all its trademarks, logotypes and any graphic designs depicted on the website, or by third party.

It is prohibited to copy, distribute, transfer, alter, resell, create derivative works or mislead the public regarding the actual provider of the website content. Any reproduction, re-issue, uploading, announcement, diffusion or transmission and any other use of the content in any manner whatsoever and with any means whatsoever for commercial or other purposes is permitted only upon NST's prior consent or upon agreement with any other holder of intellectual property rights.

NST TRAVEL SPECIAL TERMS AND CONDITIONS

Cancellations

• Bus tours take place on a daily basis and are not subject to changes due to weather conditions.

• In the event that a customer has cancelled an organised tour in writing, the following penalty clauses shall hereby be agreed upon:

- Up to 24 hours prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to AWT for the use of a credit card.

- Less than 24 hours prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program.

• In the event that a customer has cancelled a personal (private) tour in writing, the following penalty clauses shall be agreed upon:

- Up to 24 hours prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to AWT for the use of a credit card.

- Less than 24 hours prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program.

If, unexpectedly, on the date of the tour, unforeseen events make the completion of the program impossible (e.g. strikes of employees at archaeological sites), NST shall consult with the customers and do everything possible to offer an alternative solution. If an alternative solution is not found or agreed upon, then either NST or the customer may cancel the tour. In the event that a tour is cancelled for any of the above reasons, NST shall refund the full amount paid by the customer for the tour.

Refunds take place 4 weeks after the cancellation date. 3% commission is kept for credit card refunds if you cancel the tour. If the tour is cancelled by us, no commission is kept.

Accessibility

Most of our tours are not suitable for people with reduced mobility or physical limitiation. Please consult our support team before booking

NST reserves the right to refuse participation to any person whose health may prevent or disrupt any of the programs, at its absolute discretion.

Guides

All our tours are guided by professional guides licensed by the respective governments of countries visited. Every tour might be guided in more than one language. 

Itineraries

As specifically mentioned in each tour. In case of a force majeure and/or reasons beyond our control and events that occur after the tour departure, we reserve the right to modify the routing and alter the itineraries.

Baggage

Is at the risk of every individual passenger. The carrier  and its agents cannot be held responsible for any damage caused to luggage while on our motor coaches or while loading and unloading. We strongly recommend that passengers arrange for baggage insurance individually.

Lost Items

Small articles, coats, wraps, umbrellas, cameras, hand bags and any other items that are carried on a motorcoach are entirely under the care of the passenger who is cautioned of the risk attached to these being left in conveyances. Every effort will be made to retrieve lost or forgotten items; however, The carrier / and its agents, in no way can be held responsible if such items are not retrieved.

TERMS AND CONDITIONS FOR CRUISES

The ship’s schedule must be strictly adhered to. In the event of the Passenger missing the ship at any of the ports of call listed in the cruise’s itinerary, the Carrier shall in no event be liable for such a mishap nor is expected to provide for alternative transportation.

The Passenger is allowed to carry on board as luggage, only such personal effects which usually and reasonably are carried on board for voyages of this kind. Birds, dogs or any other pets or animals, cannot be carried along and will not be permitted on board. Passengers carrying dangerous, inflammable and contraband items or explosives will be reported immediately to the proper Public Authority and in any case, the passenger who will disregard this warning shall be compelled to reimburse the Carrier for whatever damage, expenses or sacrifices will result therefrom. Documents, manuscripts, jewelry, money or other valuables of any kind shall not be included in the luggage and if they are, no liability whatsoever is assumed by the Carrier. Passengers who are carrying such valuables are to surrender them at their own risk, if so they wish, to the Ship’s Purser, in a sealed off package, to be placed, for safekeeping, in the Ship’s safe receiving a proper receipt therefore. The Passenger, on request, will receive back the same sealed off package, by presenting his receipt. The Carrier is in no event, liable for any loss, damage of delay in the redelivery of the said packages.

The passage contract is subject to the Greek law. Any dispute on its execution is reserved to the exclusive jurisdiction on the courts of Greece. It should be clearly understood that the owing company of the CRUISE SHIPS does not undertake any responsibility of liability whatsoever for the organization or operation, etc. of such excursions which may include lunch or dinner ashore, participation in sport events, visits to theaters, cinemas, lectures, etc. and will not be liable in any case for illness, injury, death, loss, robbery, their or any other mishap nor for the lack of organization or delay, etc. which might occur during the excursion. Passengers participating in such excursions do so at their own risk and any complaint, which they might have, should be addressed to local persons who are providing the specific excursion service. The Passengers undertake the responsibility to indemnify the owning company of the CRUISE SHIPS for any damages which the owner or his representatives might sustain, arising from the excursion arrangements, made on his behalf and for the damages the excursion operator might sustain from the passenger.

Safety Regulations

The safety management procedures are certified by the Hellenic Maritime Authorities which comply fully with the requirements of the international ISM (International Shipping Management) code.

Further, following Hellenic Coast Guard regulations all officers, crew and personnel are trained and regularly tested in proficiency in following emergency procedures in case of fire, recovery at sea, evacuation procedures, disaster at sea, etc.

Following the cruise departure there are announcements advising passengers to acquaint themselves with the ship’s safety procedures as well as where to find more information. There are displayed safety instructions and procedures at key points of each vessel. For additional information Passengers can contact the ships Reception Desk or the Ship’s Purser.

Passenger’s Responsibility

Passengers must follow the shipping company’s security regulations and the ship’s captain’s rules concerning order and safety on board the ship. The rules are displayed in the terminals and on board the ships.

The shipping company and its representatives reserve the right to refuse passage to passengers who might pose a threat to the safety or other passengers, themselves or the ship.

The ship’s personnel have the right to refuse passage to persons who are under the influence of alcohol or narcotics, who display disturbing or threatening behaviour, or who do not otherwise comply with the aforementioned rules concerning age, security or other regulations.